Our case managers are advocates and coaches in connecting participants to programs and services such as health insurance and income benefits, counseling and mental health services, community support and securing vital forms of identification and housing.
As a result of stigma, punishment, and isolation, our participants are routinely disconnected from people and services. Having the coaching and support to establish connection to vital services means participants spend less time navigating barriers and more time working toward wellness and stability.
Case Management
Visit our East Harlem or Washington Heights Drop-In Centers during business hours to get connected to our case managers.
Case management isn’t about checking boxes or pushing people through systems. It’s about loving people until they can love themselves, and helping them build the foundation for long-term stability
Our low-threshold services—which we provide through our two Drop-In Centers in Harlem and Washington Heights—serve as the foundation for everything we do. These spaces provide a refuge where peopl
Juan Cortez, Holistic Services Manager, shares the methodology behind our holistic services, his personal motivation for the work, and why it’s so important to our community.
Visit Us
LOCATIONS
East Harlem 104 -106 E 126th Street New York, NY 10035
Washington Heights 500 W 180th Street New York, NY 10033
Drop-in Centers Hours East Harlem DIC Monday – Friday: 7:30 AM – 11 PM Weekends: 10:30 AM – 6 PM
Washington Heights DIC Monday – Friday: 7:30 AM – 11 PM Weekends: 9 AM – 4:30 PM