Position Summary

OnPoint NYC is seeking a committed, compassionate, and driven individual for a management role with our agency. The Field Services Manager will supervise the Outreach and Public Safety Specialists in Washington Heights and East Harlem. An outward facing position, the Field Services Manager will serve as the primary liaison for communicating and working with community partners/stakeholders in Washington Heights and East Harlem primarily, fostering strong partnerships in a solutions-focused and collaborative fashion.

This position is NOT office based. The position involves significant time out in the field with some office time in Washington Heights or Harlem administrative office. Services are rendered from a mobile unit
stationed in neighborhoods of high need. This individual must be comfortable driving and working from a mobile outreach unit, and in public settings during all weather conditions. At times, this position will also be responsible for providing outreach services independently. This position involves a lot of walking and/or some climbing, carrying supplies, repeated bending and picking up items from the ground.

Reports to: Associate Director of Community Initiative and Impact
Direct Reports: Outreach and Public Safety Specialist
Indirect Reports: N/A
FLSA Status: Exempt 
Biweekly Rate: $2.192.31 – $2,307.69
Annual Salary: $57,000 -$60,000
Position Type: Full-Time
Hours Per Week: 35 hours a week/Monday – Friday, 830a – 430pm, with occasional evening and weekend hours.
Benefits: Yes Remote: No Hybrid: No

Responsibilities

Outreach and Public Safety / Hazardous Waste Collection- OPST

• Coordinate and supervise all Outreach and Public Specialist (OPSS) shifts in Washington Heights/East Harlem public and private spaces by implementing a weekly outreach schedule to ensure thorough coverage of the areas with high density of drug use activity and need. Hands-on outreach and hazardous waste collection duties required.
• Conduct regular and thorough ground clean-up of discarded syringe litter and other discarded drug use paraphernalia per agency protocols.
• Manage and coordinate responses to Public Safety Hotline Calls in a timely, efficient manner and document all outcomes.
• Ensure outreach teams are properly, adequately, and safely outfitted to conduct their duties including fully stocked vehicles, cold and wet weather gear, personal protective gear for hazardous waste, proper bags for outreach, materials or equipment for documentation.
• Provide ongoing and consistent field-based observation and support to outreach staff ensuring the highest level of quality service provision, including dispensing personalized risk reduction and prevention educational messaging, conducting SSP and other safer use supply distribution, naloxone distribution and training, safer disposal equipment and training, referrals/linkage, community engagement and thorough hazardous waste clean-up.
• Oversee outreach to PWUD in Washington Heights & East Harlem for public injection diversion and actively refer them into OnPoint NYC Overdose Prevention Centers.
• Perform other related tasks and responsibilities as assigned.

Team Building/Supervision

• Conduct regular team meetings.
• Maintain adequate records of ongoing individual monthly and group supervision.
• Ensure all outreach staff are fully trained to conduct their duties effectively and safely: Safer Sharps Training, NYSDOHMH Needlestick Training, OD Intervention and Advanced OD
  Intervention Trainings, Training of Dispensers, Blood Borne Pathogens, OSHA (10hrs), documentation training, role specific training, all required contract trainings, other trainings as
  directed.

Community Engagement

Be an OnPoint NYC Program Ambassador

• Act as the public-facing representatives for all OnPoint NYC programs and services in Washington Heights & East Harlem.
• Work closely with the Director of Community Initiatives & Low Threshold Services to foster and maintain positive partnerships with local business improvement association, community boards,
  NYC Parks Department, schools, businesses owners, MTA subway representatives, elected officials, residents, and the NYPD to advocate for participants.
• Share agency impact and encourage greater understanding of harm reduction as an evidence based public health solution.
• Work closely with Director of Community Initiatives & Low Threshold Services to coordinate attendance at identified meetings of import to OnPoint NYC’s community engagement efforts
  including:
  • NYPD Precinct meetings in service areas
  • Connect regularly with local CBO’s, housing providers and other service providers to promote effective service provision and linkage, new intakes for OnPoint NYC programs and expanded outreach.
  • Attend NYS DOH hosted meetings
  • Attend area school meeting as they arise or as invited to do so
  • Attend town halls and other meeting held by area elected officials

Vehicle Maintenance and Operation

• Act as primary contact for Director of Fleet & Facilities around vehicle issues and repairs; report issues and required repairs to Director of Operations immediately.
• Ensure vehicle has adequate fuel before starting shift. Use gas card according to OnPoint NYC policy only.
• Responsible for ensuring all service vehicle is clean, organized, stocked, and running optimally.
• Create organizational system for storing supplies on vehicles and restocking supplies.
• Coordinate with Director of Fleet and Facilities to arrange for back up vehicles in the case a service vehicle is out of commission due to repairs.
• Work with Director of Fleet & Facilities to arrange for towing as needed.
• Responsible for travel independently to and from garage where service vehicle is parked.
• Act as liaison between garage staff and Director of Fleet & Facilities/Fiscal department regarding payment/invoicing.
• Drive safely and responsibly in accordance with all New York City and New York State traffic laws.
• Notify supervisor immediately if your Driver’s License is suspended, confiscated or if you are involved in a traffic accident/incident, on or off shift, after which the status of your Driver’s License may be in question.

Reporting

• Maintain thorough understanding of requirements and deliverables for audit-worthy documentation, instruct individuals with low-literacy levels on keeping documentation of all outreach activities conducted.
• Produce well-written, accurate and audit-worthy Monthly and Quarterly Narrative Reports outlining outreach activities, progress towards contract targets, program milestones, challenges
  and new developments for the reporting period.
  Complete accurate data entry into the Department of Health and Mental Hygiene (DOHMH) Outreach and Community Engagement Monitoring Tool for submission to funders on a monthly
  basis.
• Input Kiosk Data accurately and on time.
• Meet all reporting deadlines as directed.

Time and Attendance

• Monitor calendar for time and attendance notices added by the staff; ensure calendar protocol is
  correctly followed by staff.
• Review and edit timecards regularly.
• Ensure PTO is entered correctly by staff in ADP.
• Inform staff about PTO/sick time balances as necessary.

Qualifications

• Must have a Driver’s License valid in NYS and a clean Drivers Abstract (please provide a copy of
  both for our records)
• 5 years direct outreach and/or coordination experience in the harm reduction field
• Familiarity with illicit drug use, safer injection practices, motivational interviewing, and
  bloodborne illness, HIV and HCV testing, overdose intervention preferred
• Previous experience working front line in case management and/or systems navigation in NYC an
  asset
• Previous experience supervising a small team (approx. 5 individuals)
• Excellent public speaking abilities
• Warm, clear, and effective communicator both verbally and in writing
• Highly motivated self-starter with a positive attitude and ability to empower others
• Ability to work as a team player with diverse communities (multi-gender, -ethnic, -generation, -lingual, political) as well as enthusiasm working with individuals who are current substance users
• Excellent conflict mediation skills and quick and effective solutions-based problem solving a must
• Must be punctual, outgoing, organized, self-motivated, and committed to working in a diverse environment.