HCV Care Coordinator

Position Summary

HCV Coordinator works as part of OnPoint NYC’s care coordination and Hub teams to connect people who use drugs to Hepatitis C treatment. This position is responsible for providing Hep C testing, along with navigation and linking to services and treatment. This Navigator position will work both in-house and on outreach and provide HCV testing, counseling, and linkage to medical care; and providing assistance with educational interventions and disseminating incentives for each milestone participants accomplish.  All activities are designed to be consistent with OnPoint NYC’s service model, which is based on educating and empowering individuals to advocate for themselves and make self-identified changes in their lives.

Reports to: Clinical Services Manager
Pay Rate: Hourly: $24.72 – $30.21
Position Type: Full Time
Hours Per Week: 35

  • Perform outreach activities around HCV prevention education, and recruit high-risk, hard-to-reach injection drug users, other drug users, and sex workers in need of HCV treatment. 
  • Conduct HCV/HIV testing, counseling, linkage, and follow-up on care through completion of HCV treatment and access to care.
  • Develop educational messaging regarding testing, treatment, re-infection, and wellness for participants in pre and post-treatment care services.
  •  Provide education to participants regarding injection drug use, personalized risk assessment, overdose prevention, HCV prevention, treatment, and post care, and HIV transmission and prevention.
  • Coordinates and leads HCV educational events and HCV rapid testing events quarterly.
  • Maintain a friendly, welcoming atmosphere at all testing sites, including crisis intervention and conflict resolution between participants. 
  • Organizes and facilitates HCV groups to be held on a weekly basis. Will be required to travel to Washington Heights for HCV groups (bi-weekly).
  • Function as part of the multidisciplinary care team onsite at OnPoint NYC, including participating in care coordination and clinical meetings as scheduled.
  • Works alongside the care coordination and clinical teams to identify effective systems-level needs to improve quality and efficacy of services.
  • Closely monitor and support participants through HCV treatment from enrollment to SVR 12, contacting participants weekly through treatment for adherence checks.
  • Facilitate individual and group educational sessions for individuals interested in Hepatitis C treatment and treatment management.
  • Provide audit-worthy documentation for all services provided.
  • Collaborate with Assistant Director of Care Coordination on program reports and service utilization.
  • Perform other related tasks and responsibilities as assigned.

  • Applicants must have either: A bachelor’s degree in Social Work, Health/Human Services, or Public Health.
  • 2 to 3 years of experience working with marginalized populations (people who use drugs, sex workers, mentally ill, homeless, and/or formerly incarcerated).
  • Bilingual (English and Spanish) is highly preferred.
  • Must have knowledge of and believe in the harm reduction modality and service delivery.
  • Detail-oriented, critical thinking, problem-solving, and conflict resolutions skills necessary.
  • Experience in supportive counseling and crisis intervention.
  • Organized, outgoing, creative team player who learns and applies information quickly.
  • Able to conduct street-based and park-based outreach (physically able to walk for extended periods of time, carry an outreach bag, and climb stairs/hills).
  • Positive attitude, compassion, empathy, and people skills are a must.
  • Ability to communicate effectively both verbally and in writing.
  • Must have computer proficiency including but not limited to Microsoft Office and Outlook.
  • Ability to work with diverse communities (gender, ethnic, generation, lingual, political), as well as enthusiasm for working with individuals who are current substance users. 
  • Ability to build relationships with participants, service providers, and other community programs.
  • Ability to handle confidential information with discretion and integrity.
Equal Opportunity Employer

OnPoint NYC is an Equal Opportunity Employer and does not discriminate relative to race, ethnicity, religion, national origin, sex, gender, sexual orientation, age, disability, medical status, or history of incarceration. Individuals who have personal experience with drug use, women, people of color, members of the LGBTQI+ community, disabled individuals, and the formerly incarcerated are strongly encouraged to apply.


Please submit a cover letter outlining your experience and/or interest in harm reduction, Spanish/English proficiency, and interest in the position in addition to your curriculum vitae/resume. Applicants without a cover letter will not be considered for the position.

Please save your files with your last and first name followed by document title (e.g. Smith J Resume, Smith J Cover Letter)

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