Position Summary

The Operation Associate will play a pivotal role in supporting the daily operations and functions of OnPoint NYC’s East Harlem location. The Operations Associate will provide critical assistance and support to the Director of Operations. The Operation Associate will lead in organizational scheduling, communications, mail distribution, and building-based event management.

Reports to: Director of Operations
Direct Reports: Building Coordinator
Annual Salary:  $45,000 -$50,000
Position Type: Full Time
Schedule: Monday through Friday, 8:30am-4:30pm.

Responsibilities

• Schedule internal and external meetings in partnership with the Director of Operations
• Manage the scheduling of organizational tours in partnership with the Program Coordinator
• Lead efforts to update the organization’s Operations Handbook annually
• Manage the [email protected] email address and general organizational inquiries
  • Share email inquiries with the appropriate department to ensure timely responses to all requests
• Manage the scheduling of building-based events
  • Update the organizational calendar regularly
  • Coordinate and liaise between all organizational departments requesting rooms for programmatic and organizational needs
  • Create monthly schedules and flyers for participant groups
• Manage cross-departmental communications around organizational and operational changes
• Draft internal and external correspondence including letters, emails, and memos
• Coordinate with the Facilities team to ensure timely reporting of repair and maintenance needs throughout the building
  • Provide operational support in contacting vendors, scheduling inspections and repair work, etc.
• Support in updating policies and procedures surrounding participant flow through the building when accessing various programmatic services
• Supervise the Building Coordinators and manage the prioritization and quality of their tasksincluding:
  • Mail sorting and distribution
  • Call log management
  • Participant flow throughout the building
  • Guest sign-in and escorts

• Lost and Found management and log

• Perform other related task and responsibilities as assigned

QUALIFICATIONS

• Proficient in MS Office Suite and SharePoint; knowledge of Excel
• Commit to serve the community and ensure a space for all participant in our programs
• Must have professional call etiquette and basic knowledge of telephone equipment
• Ability to work independently with minimum supervision
• Ability to successfully manage multiple tasks/goals and time
• Exhibit strong organizational skills
• Show commitment to the mission and desired outcomes of the organization by contributing to a teamwork environment
• Exhibit the principles of continuous learning, and a dedication to excellence
• Possesses excellent written, verbal communication and relationship building skills
• Capacity to prioritize, negotiate, and work with a variety of internal and external personalities