Frequently Asked Questions

BROWSE OUR FREQUENTLY ASKED QUESTIONS BELOW

Washington Heights Drop-In Center (500 W. 180th St)

Monday – Friday: 7:30 AM – 11 PM
Weekends: 9 AM – 4:30 PM 

East Harlem Drop-In Center (104-106 E. 126th St)
Monday – Friday: 7:30 AM – 11 PM
Weekends: 10:30 AM – 6 PM

Supply distribution follows our hours of operation.

Care coordination/case management is available Monday-Friday 8:30 AM - 4 PM.

You can email [email protected] with any media inquiries.

Please do not contact OnPoint NYC's front desk or public safety hotline for media inquiries or follow-ups - the email address is the best contact.

Click here to complete our volunteer application form and get started.

We offer a virtual tour of our Overdose Prevention Center. We also offer tours of our facilities by appointment. Fill out this form to start this process.

Due to an influx of requests, we are unable to grant each tour request. A staff member will reach out to you if a visit can be accommodated.

You can make a contribution on our donation page here.

Currently, OnPoint NYC only accepts clothing donations. We are happy to accept adult clothing of all sizes. We are especially in need of men's clothes - smalls and mediums. You can fill out our clothing donation form.

Once filled out, a staff member will reach out to coordinate drop-off.

LEARN ABOUT OUR SERVICES

We love people, as they are, until they love themselves.

People like you help us provide judgment-free care, dignity, and a community of love to our participants.

Our supporters enabled us to save over 1,948 lives. This Giving Tuesday, help ensure people receive the services they need.