Frequently Asked Questions


Washington Heights Drop-In Center (500 W. 180th St)

Monday – Friday: 7:30 AM – 11 PM
Weekends: 9 AM – 4:30 PM 

East Harlem Drop-In Center (104-106 E. 126th St)
Monday – Friday: 7:30 AM – 11 PM
Weekends: 10:30 AM – 6 PM

Supply distribution follows our hours of operation.

Care coordination/case management is available Monday-Friday 8:30 AM -4 PM.

You can email [email protected] with any media inquiries.

Please do not contact OnPoint NYC's front desk or public safety hotline for media inquiries or follow-ups - the email address is the best contact.

Click here to complete our volunteer application form and get started.

We offer tours of our facilities by appointment.  Fill out this form to start this process.

Due to an influx of requests, we are unable to grant each tour request. A staff member will reach out to you if a visit can be accommodated.

You can make a contribution on our donation page here.

Currently, OnPoint NYC only accepts clothing donations. We are happy to accept adult clothing of all sizes. We are especially in need of men's clothes - smalls and mediums. You can email [email protected] to organize your clothing drop-offs.

Our East Harlem location will be closing early at 8:30pm on Wed 5/1 and Fri 5/3. Our Washington Heights location will be open on our regular schedule.

No One Has To Die of An Overdose.

Through our compassionate and effective approach, we’ve saved over 1,000 lives. With your support, we can save many more.