Position Summary

The DIC Shift Supervisor (SS) is a detail-oriented and compassionate individual who cares about the well-being of every participant coming through our doors. The SS demonstrates exceptional skills in working with marginalized population and shows reliable creativity and skills in de-escalation, management of people, and systems. The SS  supervises DIC staff to ensure a calm flow of participants in the DIC and that every participant receives the services they need in a timely fashion. The SS is responsible for ensuring all elements of DIC programming are executed. Those services include harm reduction supply (syringes, smoking kits, safer sex kits, narcan kits, etc) distribution and education, hygiene services (showers, laundry, bathrooms), nutritional services (meals, snacks, hydration, and juice/smoothie bar), respite, group activities and educational programming. 

Reports to: Drop-in Center Manager
Pay Rate: $53,567 – $64,272
Position Type: Full Time
Hours Per Week: 37.5 / Monday – Sunday; Evenings hours included 

Responsibilities

Staff Supervision

• Lead team of 8+ staff
• Provide consistent and supportive one-on-one supervisor with each staff at least once a month
• Provide constructive and affirming coaching in the moment to build front-line staff skill sets and improve service delivery 
• Lead Shift Kick-Off Meetings – provide staff with an orientation to the activities of the day, assign stations, lead skill building, and create a space for debriefing incidents
• Ensure all staff meetings are properly documented in accordance with HR Policies and contractual obligations 
• Attend and actively participate in bi-monthly Shift Supervisor meetings led by the DIC Manager
• Issue verbal warnings when necessary and document according to HR policy
• Elevate disciplinary issues that are not solved by verbal warnings to the DIC Manager 

Time and Attendance

• Track and document time and attendance on the calendar as per protocol
• Ensure staff timesheets are filled out correctly and accurately
• Ensure PTO is entered correctly by staff in ADP
• Cross-reference timesheets with the calendar system 
• Submit to the Drop-in Center Manager

Programming

• Oversees functionality and operations of all service stations in the DIC to ensure a high quality of service provision
• Service stations include:
• Food, beverage, and Smoothie Bar
• Syringe Access and Supply Distribution
• Bathroom monitoring
• Shower and laundry 
• Ensure participants flow through the space and efficiently
• Ensures smooth implementation of daily schedule including, groups, events, food, and beverage service, showers, and laundry, opening, closing, shift kick-off, and hand-off meeting

Documentation of Program Activities and Reporting

• Ensure DIC Policies and Procedures are followed at all times; update shift staff on changes to policies 
• Work with staff to ensure DIC and SEP data is being accurately and thoroughly documented in the SND app
• Complete Shift Kick-Off Meeting agendas and sign-ins; complete proper documentation to meet contractual obligations
• Communicate effectively and with a “solutions-focused” approach with Shift Supervisors at shift change and document program progress in Shift Sign Out Emails
• Respond to emails thoroughly and promptly
• Complete monthly and quarterly reports for funders as assigned by the DIC Manager

Operations and Supplies

• Maintain stock of program and cleaning supplies at all times
• Order supplies from the Distribution Manager as needed and according to protocol
• Work with DIC Manager to ensure supplies are meeting demand
• Ensure DIC is kept clean and organized
• Ensure staff are constantly cleaning the DIC and street outside of the DIC; the DIC and street outside should be kept clean and tidy at all times
• Complete weekly deep clean of the DIC
• Make sure that all the equipment and utilities in the DIC are correctly functioning at all time
• Work with the Operations and IT Departments to ensure maintenance and repairs in the DIC are completed promptly

• Act as an Ambassador to the Program at all times; liaise with community members, NYPD, partners etc. who may drop by the DIC professionally, warmly, and while following protocol

Security and Safety

• Ensure safety for participants and staff in the DIC
• Manage the flow of participants safely and efficiently through the program space and adhere to space capacity limits
• Assist DIC staff in intervening in overdoses and monitoring participants after an overdose takes place
• Report critical incidents to DIC Manager
• De-escalate conflicts, provide opportunities to correct, and ensure 24-hour suspensions are appropriately and consistently utilized
• Provide coaching to staff in the moment and regularly on de-escalation and opportunities to correct
• Work with DIC Manager to determine suspensions as appropriate
• Liaise with EMS, FDNY, and NYPD as necessary and according to protocol
• Perform other related task and responsibilities as assigned

Qualifications

• The SS is someone with an active interest in harm reduction, syringe exchange, and/ or social justice pertaining to individuals who use drugs or engage in sex work.
• Must be excited about building new programs, systems, policies, and providing capacity building to staff in a rapidly expanding organization. 
• 2+ years of experience supervising staff required. 
• Experience with de-escalation and conflict resolution an asset.
• Lived experience in the areas of substance use, sex work, HIV and HCV prevention preferred. 
• Extensive knowledge and experience in the areas of safer injection techniques and overdose prevention, HCV prevention and treatment a must.  Knowledge of the Washington Heights and East Harlem IDU/ substance use communities preferred.  
• Must be dedicated to advancing an agenda of equal rights and social justice for low-income people who use drugs, especially women of color through activism and political participation.
• Must be committed to advancing an anti-racist, anti-sexist, anti-homophobic agenda.
• Must be an organized, self-motivated team player, with strong interpersonal and communication skills, basic computer skills, and the ability and willingness to be hands-on and solve problems as they arise.
• Must be committed to Harm Reduction principles and working with low-income people who use drugs and are sex workers.
• Bilingual (Spanish) highly preferred