Hepatitis C (HCV) Care Coordinator

Position Summary

This position is for a Hep C Care Coordinator and is responsible for providing Hep C linking to services and engaging clients in models for adherence that leads to cure, consistent with a new innovative HCV care and treatment model. The position will work both in-house and on mobile vans, conducting outreach, counseling, linkage to medical care and providing assistance with educational and adherence interventions. All activities are designed to be consistent with OnPoint’s service model, which is based on educating and empowering individuals to advocate for themselves and make self-identified changes in their lives.


Reports to: Associate Director of Clinical Services
Annual Salary: $50,000 – $60,000
Position Type: Full Time
Hours Per Week: 35 hours per week/Monday through Friday

  • Perform outreach activities to recruit high-risk, hard-to-reach injection drug users, other drug users, and sex workers for HCV treatment.
  • Perform HCV rapid tests daily, as requested by participants.
  • Organize and facilitate HCV groups to be held on a weekly basis. Will be required to travel to all OnPoint sites (Washington Heights Corner Project) for HCV groups (bi-weekly).
  • Coordinates and leads HCV educational events and HCV rapid testing events quarterly.
  • Work with HCV Peer Navigator to welcome patients into OnPoint immediately after escort.
  • Connect participants to HCV medical care and supportive services at the OnPoint Health Hub to facilitate the treatment of HCV. 
  • Closely monitor and support participants through HCV treatment from enrollment to SVR 12, contacting participants weekly through treatment for adherence checks.
  • Register new and existing patients into the electronic medical record. 
  • Provide counseling, barrier assessment forms, and linkage to an HCV initial medical visit. 
  • Assist with health insurance enrollment, changes, and support, and complete prior authorizations, as needed.
  • Distribute, collect, and track electronic blister medication packs. 
  • Provide incentives for blister packs and MetroCards for escorts.
  • Provide HCV education and targeted reinfection prevention efforts on a one-to-one basis with participants, as well as in a group setting.  
  • Work with Associate Director of Clinical Services to track all HCV Patients through the HCV cascade. 
  • Maintain data collection role, and keep accurate, consistent, complete, and intelligible records and data on all the project activities and/or participants. 
  • Assist the Hep C Project Director with paperwork and patient tracking efforts to prevent lost to follow up individuals. 
  • Maintain a friendly, welcoming atmosphere at all OnPoint sites, including crisis intervention and conflict resolution between participants. 
  • Request and track feedback from participants to ensure that the agencies to which we refer are effective and treat participants with respect and in a manner appropriate to harm reduction programs.
  • Maintain a professional working relationship with the health care providers and community agencies providing services to participants, including Health Hub clinic providers. 
  • Engage in dialogue with participants and other stakeholders to continually improve our services and ensure that OnPoint is providing high-quality, culturally aware services at all times.
  • Conduct community outreach to foster good community relations, educate about program services and assess needs. 
  • Advocate for OnPoint participants and our communities and empower participants to advocate for themselves.
  • Perform other related tasks and responsibilities as assigned.
  • The Hep C Care Coordinator is a compassionate person with an active interest in harm reduction, HCV treatment, syringe exchange, and/ or social justice as it pertains to individuals who use drugs or who engage in sex work. 
  • Must be committed to the goal of HCV elimination, as it pertains to the PWID community
  • Extensive knowledge in the areas of substance use, HIV and HCV prevention, safer injection techniques and overdose prevention, HCV prevention and treatment.
  • Knowledge of the Bronx and East Harlem IDU/substance use communities preferred.  
  • Must be dedicated to advancing an agenda of equal rights and social justice for low-income people who use drugs and people of color through activism and political participation.
  • Must be committed to advancing an anti-racist, anti-sexist, anti-homophobic agenda.
  • Must be an organized, self-motivated team player, with strong interpersonal and communication skills, and the ability and willingness to be hands-on and solve problems as they arise.
  • Proficient in Microsoft Office; Position will be trained on electronic health records and blister pack and adherence data management.  
  • Must be committed to the principles of Harm Reduction and to working with low-income people who use drugs and who are sex workers.
  • Must be willing to work outdoors at our street sites (sometimes in inclement weather) and conduct intensive outreach.  
  • Bilingual (English and Spanish) is highly preferred. 

This is a bargaining unit position represented by New England Joint Board, Unite Here.

Equal Opportunity Employer

OnPoint NYC is an Equal Opportunity Employer and does not discriminate relative to race, ethnicity, religion, national origin, sex, gender, sexual orientation, age, disability, medical status, or history of incarceration. Individuals who have personal experience with drug use, women, people of color, members of the LGBTQI+ community, disabled individuals, and the formerly incarcerated are strongly encouraged to apply.


Please submit a cover letter outlining your experience and/or interest in harm reduction, Spanish/English proficiency, and interest in the position in addition to your curriculum vitae/resume. Applicants without a cover letter will not be considered for the position.

Please save your files with your last and first name followed by document title (e.g. Smith J Resume, Smith J Cover Letter)

Our East Harlem location will be closing early at 8:30pm on Wed 5/1 and Fri 5/3. Our Washington Heights location will be open on our regular schedule.

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