Frequently Asked Questions

BROWSE OUR FREQUENTLY ASKED QUESTIONS BELOW:

OnPoint NYC has been featured in a variety of news articles, videos, and other media. The resources below may answer many of your questions about OnPoint NYC and our work.

Videos

Articles

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You can also visit our homepage for up-to-date statistics about our impact, our blog, and our media center for recent media mentions of our work.

Washington Heights Drop-In Center (500 W. 180th St)

Monday – Friday: 7:30 AM – 11 PM
Weekends: 9 AM – 4:30 PM 

East Harlem Drop-In Center (104-106 E. 126th St)
Monday – Friday: 7:30 AM – 11 PM
Weekends: 10:30 AM – 6 PM

Supply distribution follows our hours of operation.

Care coordination/case management is available Monday-Friday 8:30 AM -4 PM.

You can email media@onpointnyc.org with any media inquiries.

Please do not contact OnPoint NYC's front desk or public safety hotline for media inquiries or follow-ups - the email address is the best contact.

Click here to complete our volunteer application form and get started.

We offer tours of our facilities by appointment.  Fill out this form to start this process.

Due to an influx of requests, we are unable to grant each tour request. A staff member will reach out to you if a visit can be accommodated.

You can make a contribution on our donation page here.

Currently, OnPoint NYC only accepts clothing donations. We are happy to accept adult clothing of all sizes. We are especially in need of men's clothes - smalls and mediums. You can email pguyott@onpointnyc.org to organize your clothing drop-offs.