Position Summary

OnPoint NYC is seeking a Director of Low Threshold Services with extensive experience developing and
operating low threshold, drop-in style harm reduction programs and services for people who use substances and engage in sex work. This leadership position is responsible for the direction, operation, and expansion of low-threshold services, specifically within our East Harlem building-based program. The Director of Low Threshold Services is tasked with the oversight and management of OnPoint’s New York State DOH Syringe Exchange Program and New York City DOHMH Harm Reduction Service contracts.

Reports to: Senior Director of Programs
Direct Reports: Associate Director of Low Threshold Services, Manager of Respite and Renewal Services.
Indirect Reports: Drop-In Center Manager, Shift Supervisors, Harm Reduction Specialists, Respite Care Specialists
FLSA Status: Exempt
Pay Rate: $3,653.85 – $3,846.15
Annual Salary: $95,000-$100,000
Position Type: Full Time
Hours Per Week: M-F, various shift schedules; with occasional evening and weekend hours

Responsibilities

Essential Functions:

• Directs the safe and effective operation of all low threshold programs and services in line with OnPoint NYC policies, procedures, and expansion goals.
• Maintains an exemplary standard of service delivery in all facets of low threshold program
  operations. Low threshold programs and services include drop-in centers, food and nutrition program, hygiene program (laundry and showers), respite, educational and health promotion group curricula, harm reduction supply distribution and education, low threshold volunteering and employment reentry program, as well as future low threshold programming such as the barber shop, hair salon and clothing store.
• Provides direct and regular documented supervision meetings with all direct reports; engages in
  appropriate progressive discipline in consult with Human Resources when indicated/required.
• Supervises, coordinates scheduling, leads team meetings, coordinates internal communication
  and decision making among team members.
• Lead debriefs of critical incidents in line with OnPoint protocols; documents appropriately and coordinates needed trainings and resources to support organizational learning, optimal program safety and operations.
• Leads the effort to build an onsite food and nutrition program in East Harlem that will serve culturally competent home cooked meals four times a day as well as an overnight respite program
  barbershop/hair salon, and clothing donation center.
  • Lead programmatic design, accounting for supplies needed, program space utilization, etc.
  • Create policies, procedures, and workflow for the programs
  • Assist in the procurement of funding for the development and integration of the programs
  • Develop a staffing plan for each program, including developing a leadership role to
    oversee the food and nutrition program’s day-to-day activities
  • Oversee recruitment and hiring of staff
  • Oversee program implementation
• Collaborates cross-functionally with department directors.
• Participates in budget planning and manages low threshold supply budget in collaboration with Director of Overdose Prevention
• In collaboration with the Director of Operations, closely monitors inventory of low-threshold program supplies to support reliable and consistent access
• Collaborates with Senior Director of Information, Research and Evaluation and NYC DOHMH to
  oversee and improve electronic data collection systems across low threshold programs to ensure audit-worthy documentation and data collection; provides input and collaborates on
  improvements of electronic data collection; oversees staff training and capacity development on
  electronic data collection tools within the department.
• Leads the production and submission process for monthly and quarterly Low Threshold Service reports
• Produces and oversees the production of audit worthy documentation and reports for internal
  use, government contracts, and private funders in collaboration with other directors and
  managers.
• Work with the other program directors and the Executive Director to produce and update all
  program policies and procedures to maintain relevance, fidelity to mission and efficacy of
  purpose.
• Leads, maintains and nurtures interagency collaboration between OnPoint NYC and emergency services (EMS, NYPD, FDNY) specifically as relates to OnPoint’s Low Threshold Services.
• Work closely with OnPoint’s other Program Directors to develop consistent administrative
  practices and operational standards, to ensure a coordinated programs and services system
  across sites.
• Collaborate with the Volunteer and Training Coordinator to develop and execute programmatic
  training for all direct and indirect reports.

Time and Attendance

• Oversee calendar for time and attendance notices added by the Associate Director, Shift
  Supervisor; ensure calendar protocol is correct.
• Find coverage if call-outs impede service delivery, i.e. Associate Director, Shift Supervisors
• Ensure proper documentation of attendance by Supervisors on the calendar.
• Review, edit, and approve timecards
• Ensure PTO is entered correctly by staff in ADP.
• Inform staff about PTO/sick time balances as necessary.
• Serves as an ambassador and spokesperson for OnPoint NYC in line with OnPoint NYC media
  policy.
• Ensure that the values and history of the organization are sustained through the growth and transformation of programs.
• Perform other related tasks and responsibilities as assigned.

Qualifications

• 5+ years of experience in a leadership role in non-profit sector required.
• 5+ years of experience managing personnel.
• Must be excited about building new programs, systems, policies, and providing capacity building to staff in a rapidly expanding organization.
• Strong professional writing skills required.
• Strong interpersonal and communication skills, both verbal and written
• Intermediate to advanced computer literacy skills required specifically Outlook, Google suite,
  Microsoft office, Canva.
• Ability to work with multiple teams across all departments of the organization.
• Ability to collaborate and engage with staff and external partners at all levels; must consistently
  exercise sound judgement.
• Excellent presentation skills and public speaking experience required.
• Demonstrated organizational skills required.
• Lived experience in the areas of substance use, sex work, HIV and HCV prevention preferred.
• Overdose intervention experience preferred.
• Must be dedicated to advancing an agenda of equal rights and social justice for low-income people who use drugs, especially women of color through activism and political participation.
• Must be committed to advancing an anti-racist, anti-sexist, anti-homophobic agenda.
• A valid NYS driver’s license required.
• Bilingual (Spanish) highly preferred.